2-1-1 Calls from seniors, utility assistance - Cuyahoga County

In addition to rental or mortgage costs, Seniors continue struggling to pay their utility bills, a sign that this population is housing cost burdened.

Calls to 2-1-1 about utility protection indicate that seniors are having a challenging time aging in place now than before. Internet connectivity can be a crucial element of aging in place, and affordable internet connectivity is lacking in many historically redlined area.

Baseline (2017, 2018, 2019)




During COVID-19

January-July 2020

United Way of Greater Cleveland. 2-1-1 HelpLink data center