United Way of Toledo and United Way of Greater Cleveland Partner to provide 2-1-1 services

United Way of Greater Toledo is partnering with United Way of Greater Cleveland to deliver 2-1-1 services to Toledo-area residents. Starting Monday, August 1, United Way of Greater Cleveland will manage the 2-1-1 service for United Way of Greater Toledo. With the partnership, United Way of Greater Cleveland’s 2-1-1 now serves 26 counties across Ohio, reaching nearly 4 million people.

United Way 2-1-1 is a 24-hour service anyone can use to find, understand and access community resources such as food, housing, employment and health care. By simply dialing 2-1-1 or visiting 211oh.org to chat, people can be connected to a compassionate professional who will help review their options for help, develop a plan and act as an advocate if faced with barriers to service.

The partnership employs staff in the Toledo area to harness local expertise, but utilizes the infrastructure in place at Cleveland’s 2-1-1. The partnership highlights the ability to deliver services locally, retaining 2-1-1’s distinct community-based approach, while taking advantage of the efficiencies of a shared infrastructure.

United Way of Greater Toledo’s Board of Directors determined that contracting 2-1-1 services to United Way of Greater Cleveland would be the most effective use of monetary and staffing resources.

“United Way of Greater Toledo Board of Directors determined that contracting the 2-1-1 services to United Way of Greater Cleveland is the most effective utilization of the organization’s resources, in terms of donor dollars and staff,” said Karen Mathison, United Way of Greater Toledo president and CEO. “By dialing 2-1-1, local callers will continue to be immediately referred to resources that connect them to food, housing, utility assistance and more. United Way 2-1-1 service is available 24/7, 365 days-a-year to residents of Lucas, Wood and Ottawa counties.”

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