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Humanitarian Recognition Reception FAQs

Event Details:

Wednesday, August 23rd, 2017

6-8 p.m.

Under the big white tent at Progressive Field

All-you-can-eat ballpark fare and non-alcoholic beverages

Gates open at 5 p.m.

Game time is 7:10 p.m.

Where do I pick up my tickets?

Beginning at 4:30 p.m. through 7:45 p.m. you may pick up your tickets at the registration table located by the Right Field gate at the corner of East 9th Street and Eagle Avenue. After 7:45 tickets will be held at Will Call. Will Call is located at the Left Field gate ticket window. Please bring a photo I.D.

Will you mail my tickets?

Tickets will not be mailed out in advance. Please plan on picking them up between 4:30 pm and 7:45 pm the day of the game, or at Will Call after 7:45 pm.

Where is the big white tent?

The big white tent is on the south side of Progressive Field and is accessible from inside the ballpark near Section 129, by First Aid. Guests must pick up tickets and wristbands from the registration table at the Right Field and enter Progressive Field to access the event.

Where are the seats located?

The seats are located in the upper box infield in sections.

Are there accessible seats?

Yes! If you need wheelchair accessible seats, please contact Andrea Breslin at 216-436-2190 or

What time do I need to arrive to get a Terry Francona bobblehead doll?

The first 12,500 fans through the gate will receive a Terry Francona bobblehead doll. Gates open at 5 p.m., and United Way will not be able to reserve bobblehead dolls for guests.


All fans are screened by unobtrusive, walk-through metal detectors. Fans should remove ONLY their cell phones, cameras and large metal objects from their pockets at the metal detectors. All other items, including belts, watches, keys and change can stay on their person. All bags are inspected for prohibited items. The enhanced security measures are part of an MLB initiative to standardize security practices across the league.

Parking is on your own. There are numerous parking lots and meters surrounding Progressive Field and typically range in price from $5-$20.

Dress Code/Attire

It’s a party so wear your coolest Cleveland Indians attire!

The Ontario Section 162 escalator services the Premium Club Level and Upper Concourse. The East 9th Section 113 escalator services the Mezzanine and Upper Concourse. Both are available to get you to your seats.


Elevator access to your seats is available. To access your seats in the Upper deck use the Ontario elevators, which serve all levels of the ballpark. They are located at Section 159 and Section 559.

What happens if it rains?

The right to start, delay, or terminate a game becomes the sole responsibility of Umpire-in-Chief after the managers have exchanged line-up cards at home plate. A game is considered regulation if 5 innings have been completed or 4 ½ innings have been completed and the Cleveland Indians are winning. If a game is postponed prior to being a regulation game, fans should hold on to their tickets. Fans will be instructed as to the details of the postponement (e.g. rescheduling, etc.). Details of the Cleveland Indians Rainout Policy can be obtained at the Fan Services Booth at Section 153 or Section 550 or at

Fans needing to exit and re-enter Progressive Field must do so through a dedicated gate at the Left Field and Right Field Gates. Their game ticket or seat locator will be scanned upon exit. To re-enter the Ballpark, fans will enter through the security checkpoint and gate where their ticket or seat locator will be re-scanned. During the games in which a gate giveaway is taking place, fans leaving the exit gate will have their ticket scanned and marked so that they may not receive multiple promotional items.

There are 41 restroom facilities located throughout the ballpark, 19 for women,19 for men and 3 unisex / family restroom facilities. Family restrooms are located on the Family Deck as well as in each First Aid room in Sections 119, 553, and 546. All restrooms are accessible to fans with disabilities, and all have diaper-changing tables.

In accordance with the laws of the state of Ohio, Fans are not permitted to smoke or use tobacco products anywhere on Progressive Field Property. Electronic Cigarettes, “E-Cigarettes,” Vapor Cigarettes, or any device that mimics smoking are also prohibited. Progressive Field is a non-smoking facility. Fans may use the re-entry available at Gate A to smoke outside of the ballpark.

For more information regarding specific ballpark policies and procedures please visit the Cleveland Indians information guide at:

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