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United Way 211 Help Center

The United Way of Greater Cleveland can help both individuals and families experiencing small and large obstacles with health, income and education.

What is United Way 2-1-1?

This 2-1-1 help center provides residents in Ohio with free and confidential 24-hour access to a compassionate professional who will review your options for help, develop a plan and act as your advocate if you are faced with barriers to service. Simply dial 2-1-1 or chat with us for assistance. Se habla Espanol.

People and Places We Help

United Way 2-1-1 information and referral specialists assist residents in 26 counties in Ohio, which includes 3.5 million people.

Services include:

  • The most basic needs such as food, heat and shelter
  • GED preparation classes
  • Prescription assistance
  • Health insurance enrollment
  • Free tax preparation and financial education through the Earned Income Tax Credit, which is the largest federal program benefiting low-to-moderate income workers
  • Free tax filing service through My Free Taxes
  • Dedicated services for veterans

The Help Hotline

Our referral specialists have the expertise and training to help you answer questions and devise a solution. Once they understand your needs, the specialist searches a resource database and makes a referral to resolve the situation and develop a detailed plan. Our team draws from more than 18,000 government, health and social services programs to identify all possible resources. The specialist also performs a follow-up call with the client to ensure resolution and listen to any ongoing concerns. The United Way 2-1-1 help center also collects and prepares detailed reports about the needs of people in the community to assess gaps in services and improve systems.

How to Help

If you want to help make a difference, take five minutes to let 2-1-1’s passionate, trained professionals tell you about their work and the impact they’ve had on their clients’ lives.

Our nondiscrimination policy

United Way of Greater Cleveland does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, disability, sex or age in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out by United Way directly or through a contractor or any other entity with which United Way arranges to carry out its programs and activities.



Take 5 minutes to let 2-1-1’s passionate, trained professionals tell you about their work, and the impact they’ve had on their clients’ lives.

We Can Help →

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