UNITED WAY 211
is the front door to help.
United Way 211 is a free, confidential service that is the first point of contact for people in crisis in seven Ohio counties, including Cuyahoga and Geauga. Every day, trained Navigators provide compassionate, personalized support to individuals and families facing urgent needs or long-term challenges.
Every hour of every day, trained 211 Navigators connect individuals from all backgrounds to local services, whether it’s to access food, get rental assistance, find mental health services, or donate household items.
226,000
Calls, texts, and chats answered by navigators in 2025.
22,800
Verified community resources in the database.
2 in 3
United Way 211 callers are from working households.
24/7
We're always here for you, all day, every day.
For everyone
211 is for you, no matter your income, background, or need.
211 callers get connected to specialized Navigation
Dedicated crisis navigation and resource connection for veterans and their families.
medrefer
Connecting eligible Cuyahoga County callers to prescription assistance.
Helping Geauga County adults over 60, people with disabilities, and their families find and access support services.
BE THE LINK BETWEEN CRISIS AND STABILITY
211 connects people to the right help at the right time. You can be the connection that makes this possible.
Your donation supports the staffing, technology, and infrastructure that power this essential service. It keeps the phones answered, the online chat running, and the database of 22,800 resources up to date.
WHY 211 MATTERS
When someone in crisis doesn’t know where to turn,211 is the front door to support and possibility. 211 is Northeast Ohio’s only service that connects people of all income levels to thousands of health and social service resources.
Because eligibility requirements for these services are often complex and confusing, 211 Navigators play a critical role in helping people find support for their specific situation.
Every year, United Way 211 responds to over 200,000 contacts, each one representing a real person navigating real challenges. From single mothers facing eviction to seniors living without heat, 211 helps individuals connect with not just one resource but a set of personalized, local services that best meet their needs.
