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UNITED IS THE WAY

2024-2025 REPORT TO THE COMMUNITY

Sharon Sobol Jordan and Vanessa Whiting smiling together

AT UNITED WAY OF GREATER CLEVELAND, WE BELIEVE EVERYONE DESERVES THE CHANCE TO ACHIEVE LASTING FINANCIAL SECURITY.

That means being able to cover basic needs, have some savings, and plan for the future without living one crisis away from disaster.

Every day, we work to make that vision a reality by connecting people to opportunity, support, and solutions that work, not just in moments of crisis, but throughout their journey toward stability and success.

Read on to see how your support made a difference this year.

Vanessa Whiting • Chair of the Board
Sharon Sobol Jordan • President & CEO

FINANCIAL SNAPSHOT

$16.8M
DIRECT INVESTMENTS

+

$7.3M
MANAGED RESOURCES

=

$24.1M
TOTAL COMMUNITY INVESTMENT
$16.8M
DIRECT INVESTMENTS
$7.3M
MANAGED RESOURCES
$24.9M
TOTAL COMMUNITY INVESTMENT

HOW YOUR SUPPORT MAKES A DIFFERENCE

211 AND ESSENTIAL SERVICES

United Way 211 is both a lifeline in moments of crisis and a gateway to opportunity.

This year, the helpline answered more than 226,000 calls and coordinated with more than 80 agencies during critical emergencies.

INSIGHTS THAT GUIDE OUR WORK

39% of Ohio households struggle to cover basic needs.

Data from the 2025 Ohio ALICE Report show that many working families can’t afford essentials. Insights like this plus, data from our 211 helpline, explain the conditions that shape financial stability and guide our community investments.

Line graph showing the recent increase in housing needs relative to food and utility needs

PUBLIC POLICY & ADVOCACY

We invest in people’s capacity not just to get by, but to get ahead. 

Our 2024-2025 advocacy work addressed benefits cliffs, strengthened 211 funding, and supported safer housing and income stability.

BRIDGES@WORK

On-site Resource Coordinators help employees manage emergencies, avoid debt, and stay employed.

Watch the video to see how this support can address barriers to work and set participants on the path to financial stability.

THE YEAR IN NUMBERS

226,000+

Calls answered by 211 navigators

168,000

Households received food assistance through the Emergency Food & Shelter Program

44,000+

Individuals supported through economic mobility programs

40,000

Clients served by grantee partners

23,000

People connected with health resources

800

Families received financial assistance to stabilize their housing
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